• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information

Shipping & Delivery

* Most orders will be processed and shipped via FedEx Ground or U.S.P.S. within 2 business days. U.S.P.S. and FedEx Ground usually take 5-7 business days from the date of shipment to arrive. Orders placed on weekends will be processed on Monday. In addition, due to custom assembly and large aquarium dimensions, some aquariums and products require a longer delivery time and higher shipping charges. If you require Overnight shipping do not place your order online; place your order by phone: 801-691-3898. Normal office hours are Monday-Friday, 9am-5pm (MST). Once submitted, all orders are final. Changes cannot be made after your order has been placed.

Shipping Methods & Times

• FedEx Ground - 5-7 business days
  FedEx Express Saver - 3 business days
  FedEx 2 day - 2 business days
  FedEx Overnight - Next business day (Call for overnight shipping)
  U.S.P.S Parcel Post - 7-10 business days
  U.S.P.S Priority Mail - 2-3 business days
  U.S.P.S First Class Mail - 3-4 business days
  U.S.P.S. Express Mail - Overnight to many areas (Call for U.S.P.S. express shipping)

Privacy & Security

Our website and ordering process is secured with data encryption for your protection.   We never sell or give any of your information to anyone.  To view our detailed Privacy & Security Policy please click here.

Returns & Replacements

Once submitted, all orders are final. Changes cannot be made after your order has been placed. Used aquariums and aquarium parts are non-returnable. Please see our return policy for additional details. Click here to see our return policy.

Ordering

You may place your order via the internet or phone. If you have question about the ordering process please contact customer service at 801-691-3898.

Payment, Pricing & Promotions

To see our current sales and promotions please visit our sales page.

Viewing Orders

When you log in to your account, you will be able to do the following:

Proceed through checkout faster when making a purchase
Check the status of orders
View past orders
Make changes to your account information
Change your password
Store alternative addresses (for shipping to multiple family members and friends!)

Updating Account Information

If you would like to update any account informatin please login to your account and update the appropriate information.